Returns & Exchanges
Our policy for defective items and return procedures
Important Return Policy
We replace factory-defective items but do not offer cash refunds. We cannot accept returns simply because you don't like an item. Please read our full policy below.
Defective Items
What We Replace
- • Warped vinyl records that affect playback
- • CDs or cassettes that skip or won't play
- • Damaged packaging that affects the product
- • Items that arrived broken or damaged in shipping
- • Wrong items sent by mistake
What We Don't Accept
- × Items you simply don't like or want
- × Digital downloads (once accessed)
- × Items damaged by customer misuse
- × Normal wear or minor surface noise on vinyl
- × Changed mind or impulse purchases
How to Report a Defective Item
Email Us with Details
If you receive a factory-defective item, please email us with specific details about the defect. The more information you provide, the faster we can resolve the issue.
Include in Your Email:
- ▸ Your order number
- ▸ Item name and format (vinyl, CD, etc.)
- ▸ Detailed description of the defect
- ▸ Photos if the damage is visible
What Happens Next:
- 1. We review your report within 24 hours
- 2. We send replacement instructions
- 3. You receive a prepaid return label
- 4. We ship your replacement at no cost
Digital Downloads
No Returns on Digital Media
Digital downloads cannot be returned once accessed. However, if you experience technical issues with downloading or corrupted files, we'll gladly help resolve the problem.
Digital Issues We Can Help With:
- • Download links that don't work
- • Corrupted or incomplete files
- • Wrong format provided
- • Technical problems with file access
Vinyl Records
What's Normal vs. What's Defective
Normal (Not Returnable):
- • Minor surface noise during quiet passages
- • Slight variations in pressing quality
- • Small cosmetic marks that don't affect playback
- • Normal groove wear sounds
Defective (Returnable):
- • Significant warping that affects tracking
- • Skipping or repeating grooves
- • Deep scratches causing audible distortion
- • Off-center pressing causing wow/flutter
Questions About Returns?
We're here to help resolve any issues with your order. Our customer service team will work with you to ensure you're satisfied with your purchase experience.
